Warranty and Terms
WARRANTY
Risen Fly is driven to provide top quality products to its customers at competitive market prices. If there is ever an issue with quality or performance in the products that Risen Fly offers, we will reimburse the purchase price within 60 days (unused) with a small restocking fee, or replace any broken or under performing product that is of the cause of the manufacturing during the life of the product.
Warranty claims involve a processing fee depending on the product. The warranty claim is processed on our website and someone from our company will contact you with any specifics to the claim. The no cost replacement due to manufacturers defect is good for the first year of ownership, however exceptions can be made on an individual basis.
There is a lifetime warranty on any damage done to the products not due to normal wear and tear. We stand behind our products and will replace or repair any warranty claim due to these reasons for a minimal cost. These such issues would be a broken rod due to personal mistake, dented spool or frame on the reel, etc. If the model is discontinued, you will be credited for a certain amount towards the purchase of a new product.
Proof of a warranty claim can be as simple as pictures emailed to the company. Please email all warranty requests to ryan@risenfly.com
If you have any issues with the products or have a warranty claim please contact me and we will work out the details.
ryan@risenfly.com
Here are some of the fees on the warranty claims.
Ichthus reel - $35
Anakim reel - $50
ITB rod - $30
23PS rod - $50
Genesis rod - $25
Armor reel - $25
Armor II reel - $25
Gideon reel - $45
”THE WHALE” reel - $45
LW reel - $30
Goliath rod - $50
*warranty of products will always be lifetime, but cost for repair or replacement may change at any time*
Terms and Conditions
Return Policy - We accept all returns of unused products for a refund within 60 days of purchase. A restocking fee applies unless products are damaged or have manufacturing issues. Conditions apply to under performing products so please contact Ryan at ryan@risenfly.com.
Shipping - $4.99 shipping under $50, FREE shipping over $50 US only
International shipping is based on the weight of the order, and destination country, cost shown at checkout.
Orders are packaged as they are received and normally shipped within 2 business days.
Lightweight shipping under 2 pounds is sent regular mail via USPS and can on average take 2-4 days for delivery but can take 7 or more days due to USPS and their delivery procedures. All other orders over 2 pounds are shipped USPS or UPS and upgraded in shipping times take an average of 1-3 days for delivery for domestic shipments. International shipments vary on delivery time depending on destination. Typical delivery is 1-4 weeks. These timeframes are based on type of package purchased from these shipping suppliers and final destination. Actual shipping times may vary from delays from those suppliers.
